This issue occurs when you right-click the Start tip or press the Windows key+X keyboard shortcut, and then you use the Shut down or sign out option to shut down or restart Windows. Workaround To work around this issue, use the Settings charm to shut down or restart Windows. Splwow64.exe is a core Windows process and shouldn’t be causing any problems on your computer. It can be disabled or removed, however, doing so will cripple your computer’s ability to print.
After updating my Windows 10 to creators update (build 15063.138) when I restart or shutdown the PC a screen appears and shows a 'G' app which is preventing the operation.
Is there a way to determine which application it is, or find out more details about it?
I do not see any 'g' running process or installed application in my system.
bertieb2 Answers
Process Monitor will give you much more information about what is running and what those processes are doing.
- Begin the shutdown
- Cancel once hung
- Run Process Monitor and see what is going on.
Then enable verbose shutdown messages:
- Run gpedit.msc from the Start menu search
- Go to Computer Configuration > Administrative Templates > System
- In the right pane, double-click on Verbose vs normal status messages
You can also get detailed information about shutdown using the Windows SDK:
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HackSlashYes has a way to find the hide process and kill it.But for that you will need a special tool called 'Process Explorer' you can download it from here.

I never hear a process called 'G' , but sound like it's a rundll32.exe task , so find it on the process explorer and have a look in the tree of process running under the rundll32.
PS: If you don't find the process in the Process Explorer the chances of you have a malware/virus/worm is big. So my suggestion is to have your PC scanned with a good anti-virus.
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protected by Community♦Jun 14 '17 at 17:51
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